Terms of Use & Conditions
When Using Our Site You Agree to The Following

General Conditions

Train-Travel-Italy.com is an online, information travel site about travelling in Italy by train. Use of this site is intended for educational and entertainment purposes only. Train-Travel-Italy.com is not liable for any loss or damage of possessions, personal injury or death. The company is not responsible for any injury, loss, delay, inconvenience caused by force majeure or other events such as strikes, wars, acts of terrorism, floods, severe weather, acts of god, traffic delays, or any other circumstances which are beyond our control.  We reserve the right to modify and integrate these terms and conditions at our discretion.

Tours & Services

All group tours are conducted in English only. By reserving any tour or service, it is agreed that all participants have read the tour description and have agreed to all the terms and conditions, as well as any extra requirements that may appear with the individual tour or product descriptions, such as minimum numbers required to run tours, dress codes, weather limitations, child suitability, etcetera.

Our Responsibility

Train-Travel-Italy.com agrees to provide services on the understanding that you and the persons you reserve for are fit and healthy enough to complete the tour and accept that in any tour or service some risk may be involved. When you book a tour or other service with us, you acknowledge and accept that our affiliates, its agents and suppliers, will be making arrangements for hotels, tours, transportation or any service in connection with the itineraries of individual tour members shall not be liable for injury, damage, loss, accident, delay or irregularity, liability or expense to person or property due to act of default by any hotel, carrier or other company or person providing services included in the tours and transfers or museum or other bookings. Train-Travel-Italy.com's affiliates, its agents and suppliers accept no responsibility for any entry delays, strikes, sickness, pilferage, labour disputes, machinery breakdown, government restraints, acts of war and terrorism, weather conditions, defect in any vehicle of transportation or for any misadventure or casualty or any other causes beyond their control. We reserve the right to cancel, change or substitute any service and to decline to accept or retain any tour members at any time for any reason including, without limitation, insufficient number of participants. All documents/vouchers are issued subject to the terms and conditions specified by Train-Travel-Italy.com affiliates, its agents and suppliers.

Confirmations

Full payment must be received during booking to confirm tours. Our suppliers may request a bank transfer for amounts greater than a 1000 euro. We do not take responsibility for non-receipt of emails. Please ensure your spam filter is not blocking emails from staff@artviva.com or privatetours@artviva.com. An automatic confirmation is sent upon booking online. If you do not receive an email confirmation, please check your spam folder or email us at support@train-travel-italy.com. For weather-dependent tours, please also contact the booking company indicated on your receipt the day prior and be sure to provide correct local contact details in case they need to reach you. 

Change & Availability

All tours, services and prices are subject to change and availability. Train-Travel-Italy.com reserves the right to modify and integrate all inclusions and services without prior notice. This may be due to but not limited to closure of included locations, traffic, weather, strikes and protests, restoration or construction works and others.

Rebooking

If you request to rebook a tour/service, it must be done with the booking company which will be indicated on your statement or invoice. We cannot guarantee availability of date/time change requested. Additional fees may apply for change requests plus any non-refundable costs incurred (such as museum tickets and reservation fees).

Cancellations & Refunds

Refund policies vary from supplier to supplier, generally they will refund if the tour or service is not available on the dates requested. They cannot refund a client for services that are not utilized. Also - refunds will be provided to clients who cannot complete the tour for health or fitness reasons, nor to those who lose the tour group/guide. You must be at the meeting point 15 minutes before tour or service departure. No-show or non-arrival in time for tour departure will result in a 100% forfeiture of all moneys paid. Please contact the booking companies directly for their specific cancellation & refund policies.

Cancellation by Train-Travel-Italy.com or its Affiliates

We and/or our Affiliates reserve the right to cancel or change any tours without penalty in case of circumstances beyond our control or for any other reason including when the minimum number of participants as specified in the tour programme is not reached, or if the tour is not available on the dates requested. In these rare instances, alternative dates/tours or activities may be suggested but if the client does not wish to avail of the alternatives presented, s/he should be fully reimbursed only for the cost of the services paid to one of our Affiliates. Train-Travel-Italy.com is not responsible for additional expenses that may be incurred by a client in relation to a cancelled tour, such as transport or accommodation costs.   

Arrival Times

Tour companies will not be able to delay departure due to late arrivals and reserve the right to cancel your reservation if you do not arrive at the allocated meeting point for the stated departure time. For late arrivals, it will be up to their discretion if rebooking is available, with the stated rebooking charges incurred. Refunds will not be provided for non-arrivals. Train-Travel-Italy.com and/or our Affiliates are not responsible for late arrivals caused by transport delays or strikes. We strongly suggest the use of public transport wherever possible. However, if you must drive, please allow plenty of time to get to the tour meeting points as it can be difficult to drive in some parts of Italy. You should also allow ample time for parking. Most city and town centres in Italy are closed to traffic or require a permit to enter. If you enter a "ZTL" area (limited traffic zone), video cameras capture your license plate and a fine may be sent to your home.

Personal Belongings

Large bags and backpacks are not permitted in museums and there are no convenient storage facilities. Storage facilities are available at most train stations or your hotel.

Dress Code

Knees and shoulders must be covered for entry into churches. We recommend comfortable walking shoes, with closed-toe footwear required for bike tours and any others involving walking on mixed terrain. Refunds cannot be granted if you cannot join or complete a tour for lack of correct attire.

Sound Systems

If a sound system is provided for a tour by one of our suppliers, it must be returned in good condition or additional fees of up to 150 euro per headset will be charged for the loss or damage.

Travel Insurance

We strongly recommend travel insurance is arranged for cancellations due to unforeseen circumstances or those beyond your control. We recommend medical and personal insurance to cover medical expenses and/or loss of baggage, cash or personal belongings, or for any unexpected occurrences.

All Rights Reserved

All rights reserved by Train-Travel-Italy.com. Any reporting or recording (video or audio) of tours and/or services must have prior written permission from the management. All content provided on our websites, marketing and publicity including but not limited to graphics, images, logos and text, and the arrangement thereof is the copyright of Train-Travel-Italy.com and is protected by applicable international laws. Any use (including display, distribution, modification, republication, reproduction, or transmission of the content) is strictly prohibited. Services provided to bona fide clients only.

Disclaimer

Train-Travel-Italy.com makes no claim or representation, and accepts no responsibility, regarding the quality, nature, or reliability of the sites accessible by hyperlinks from our website, or sites linking to our website. Whilst we make every effort to be accurate, Train-Travel-Italy.com assumes no responsibility or liability for the representations contained on our website or any other site that offer our services.

Disputes

Contracts with service companies provided on Train-Travel-Italy.com are governed by law of the country they are based in and in case of dispute jurisdiction is conferred on courts located in that country. In the case of a dispute, notice must be provided to the service company in writing within seven days of the date of service provided.


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